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Returns
We accept returns within [7/14/30] days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All tags must still be attached
- Items must be returned in the original packaging
- Proof of purchase or order number is required
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Underwear or intimate items
- Bodysuits
- Swimwear (if hygiene seal is removed)
- Accessories or jewelry
- Sale or clearance items
- Gift cards
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect size or wrong item received
To request an exchange, contact us within [number] days of delivery.
Return Process
To start a return or exchange:
- Email us at [Your Email Address]
- Include your order number and reason for return
- We will provide return instructions
Please do not send items back without contacting us first.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service